University of Connecticut

University Information Technolgy Services

Microsoft Exchange

Frequently Asked Questions

UConn PDA Support

• Where do I go for basic information on the PDA Devices
• Android Support
• Blackberry Support
• Apple Devices

Upgrade to Office 2007/2010

• How do I upgrade to Office 2007/2010

Accounts

• Forwards:
  • What are the risks of forwarding my e-mail to a different e-mail address?
  • How do I forward my Exchange e-mail to another e-mail account?

• Mailboxes:
  • How can I check the size of my mailbox?

• Passwords:
  • What is my initial Exchange password?
• What do I do if I forget my password or want to change my password?

• Quotas:
  • How do I find out the size of my Exchange mailbox using Apple Mail under Mac OS 10.3?
  • How do I find out the size of my Exchange mailbox using Apple Mail under Mac OS 10.4?
  • How do I find out the size of my Exchange mailbox?

• Shared/Functional Mailboxes:
  • How do I set up a separate Functional/Shared mailbox?
  • How do I set up a combined Shared/Functional mailbox?
  • How can I check my Shared/Functional mailbox via the web?

• User Name:
  • What do I do if I change my name?

Archiving

• What is archiving?
• How do I archive my Exchange e-mail in Outlook 2007?
• How do I archive my Exchange e-mail in Outlook 2010?
• How do I manually archive in Outlook 2007?
• How do I manually archive in Outlook 2010?
• How do I open a .pst from a CD?
• Why should I remove\backup my Personal Folder files in Outlook?

Junk Mail Filtering

• How do I add names to my Safe Sender List so that e-mails from certain lists or people don't get filtered in my Junk Mail Folder?

Reducing SPAM

• How do I reduce the SPAM that comes into my mailbox?

Attachments

• What are my options for sending and receiving large attachments?

Clients

• How do I configure...
  
  
  • Windows
    
    
  • Macintosh
    
    
  • IMAP Clients
    

Virus Protection

• Are my emails protected from viruses?

Updated 2/2/13